Running a Guesthouse or Small Hotel
How a guesthouse, B&B, lodge or small hotel runs on Airflow: one listing per room, a room search on your website, each room's own calendar feed and booking address, and what to tell Booking.com and Airbnb.
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Connect Out: Send Booking Events to Your Other Systems
How Connect out works: add a web address, choose the events, and Airflow sends a signed message when a booking is created, changed or cancelled, or a payment is received. What is sent, the money lines, how retries work and how to check a signature.
How can I send my bookings to other automation systems? →
Plans & Upgrading
Understanding Airflow's plans, what's included at each level, how your automated-tasks allowance works, and how to upgrade when you're ready to grow.
Which Airflow plan do I need, and how do I upgrade? →
Calendar & Channel Sync
How Airflow consolidates bookings from every source into one calendar and publishes an availability feed your channels can import — helping prevent double-bookings.
How does calendar sync work in Airflow? →
Notifications & Alerts
How Airflow keeps you informed — booking alerts, payment notifications, system updates, and action reminders delivered to your portal and inbox.
How do Airflow's notifications and alerts work? →
Automated Guest Communications
How Airflow sends the right message to your guests at the right time — booking confirmations, pre-arrival info, check-in instructions, and follow-ups.
How do automated guest messages work? →
Team Collaboration & Invitations
How to invite team members, assign roles, and manage access across your Airflow organisation — from owner to staff.
How do I invite my team and set their access? →
Your Connected Ecosystem
How Airflow connects your email, calendars, accounting, payments, and guest tools into one automated hub — so nothing falls through the cracks.
What can I connect to Airflow? → Managing Your Properties
How to add, configure, and manage your properties (resources) in Airflow — from a single villa to a portfolio of rentals.
How do I add and manage my properties? →
Guest Payments & Deposits
How Airflow handles guest payments — from deposit collection at booking to balance payments via the guest portal, with support for Stripe, Paystack, and manual methods.
How does Airflow take guest payments and deposits? →
Your Activity Timeline
How Airflow logs every action — bookings processed, invoices created, emails sent, settings changed — so you always know what happened and when.
Where can I see everything Airflow has done? →
The Guest Portal Experience
After booking, your guests get their own trip portal — itinerary, property details, documents, payments, and companion sharing. No app download required.
What do my guests see in their portal? →
Your Custom Booking Website
How Airflow gives you a branded direct booking website where guests can browse availability, book, and pay — with zero OTA commission.
How do I get my own booking website? →
Managing Your Account & Profile
How to set up your Airflow profile, manage your login, update contact details, and configure your display preferences.
How do I manage my account and profile? →
Automatic Accounting Sync
How Airflow automatically creates draft invoices in Xero, QuickBooks, FreshBooks, or Sage from your booking data — with correct line items, taxes, and FX.
How does Airflow create invoices in my accounting software? →
How Booking Extraction Works
Airflow reads your booking emails and extracts guest details, dates, pricing, and platform fees — automatically creating structured records.
How does Airflow read my booking emails? →
How Booking Email Forwarding Works
Learn how to forward OTA booking confirmations to Airflow and watch them turn into structured records automatically.
How does booking email forwarding work? →